Terms of Service - AutomatedForge

Last updated: July 18, 2026

1. Introduction

These Terms of Service ("Terms") govern your use of services provided by AutomatedForge Sp. z o.o. ("AutomatedForge", "we", "us", "our") to clients ("Client", "you").

These Terms apply to business automation, AI integration, consulting, and custom development services delivered by AutomatedForge to business clients (B2B).

For SaaS applications (GroundWorks Manager, LinguaAI), separate Terms of Service apply.

By engaging AutomatedForge for services, you accept these Terms.

2. Company Information

AutomatedForge Sp. z o.o. Registered address: ul. Szlak 77/222, 31-153 Kraków, Poland KRS: 0001242839 NIP: 6762721310 REGON: 544915184 Email: info@automatedforge.com Phone: +48 730 769 959 Website: automatedforge.com

3. Services

3.1 Scope of Services

AutomatedForge provides the following types of services:

  • Business process automation (workflows, integrations)
  • AI integration and consulting
  • Custom software development
  • Technical consulting and advisory
  • System integration (CRM, email, payments, etc.)
  • Training and support

The specific scope of services for each engagement is defined in a separate Service Order (also called Statement of Work, SOW, or written agreement) signed between AutomatedForge and Client.

3.2 Service Orders

Each engagement is governed by a Service Order specifying:

  • Description of work to be performed
  • Deliverables and acceptance criteria
  • Timeline and milestones
  • Pricing and payment terms
  • Project-specific provisions

In case of conflict between these general Terms and a specific Service Order, the Service Order prevails.

3.3 Service Models

Services may be delivered under one or more of the following models, as specified in the Service Order:

  • Fixed-price project — defined scope, fixed total cost
  • Hourly rate — billed based on actual time spent
  • Monthly retainer — recurring fixed monthly fee for ongoing services
  • Hybrid — combination of the above

4. Pricing and Payment

4.1 Pricing

Pricing is specified in each Service Order, offer, or quotation. All prices exclude VAT unless otherwise specified. Payments for SaaS products are processed by Lemon Squeezy, Inc. acting as Merchant of Record.

4.2 Payment Terms

Payment terms are specified in each Service Order and may include:

  • Advance payment (deposit) before commencement
  • Milestone-based payments tied to deliverables
  • Payment upon completion
  • Recurring monthly invoicing (for retainers)

Default payment term: 14 days from invoice date, unless otherwise specified in the Service Order.

4.3 Late Payment

For invoices not paid by the due date:

  • Statutory interest applies per Polish Civil Code (art. 481 § 2 KC)
  • After 30 days of delay, AutomatedForge may suspend service delivery
  • After 60 days of delay, AutomatedForge may terminate the Service Order
  • Client remains liable for completed work and recovery costs

4.4 Expenses

Reasonable out-of-pocket expenses (third-party software licenses, tool subscriptions, API costs, travel, etc.) incurred specifically for Client's project will be:

  • Subject to Client's prior approval — all such additional costs require pre-approval
  • Invoiced separately or included in next regular invoice
  • Documented with receipts upon request

4.5 Currency and Exchange

Invoices issued in foreign currency will be converted to PLN at the National Bank of Poland (NBP) exchange rate as of the day preceding invoice issuance, for tax purposes.

5. Intellectual Property

5.1 Custom Deliverables

Upon full payment for a project, AutomatedForge transfers to Client the copyright and ownership of custom code, configurations, and deliverables created specifically for Client's project, with the following exclusions (see 5.2 and 5.3).

5.2 AutomatedForge Pre-existing IP

AutomatedForge retains ownership of:

  • Pre-existing tools, frameworks, libraries, methodologies, and templates used in delivery
  • General automation patterns and know-how
  • AutomatedForge's proprietary internal software

Client receives a perpetual, non-exclusive, royalty-free license to use AutomatedForge's pre-existing IP solely as integrated into Client's delivered solution.

5.3 Third-party IP

Open-source libraries and third-party services used remain governed by their respective licenses. AutomatedForge will:

  • Document third-party dependencies used
  • Use only licenses compatible with commercial use
  • Inform Client of any attribution requirements

5.4 Client Data and IP

Client retains all rights to:

  • Data provided to AutomatedForge for processing
  • Client's business processes, branding, content
  • Existing systems AutomatedForge integrates with

5.5 Portfolio Rights

AutomatedForge may reference Client's name and a general description of work performed for marketing and portfolio purposes, only if explicitly permitted in the Service Order or in writing. Confidential project details remain protected.

6. Warranties and Guarantees

6.1 Service Warranty (60-day Bug Fix Period)

AutomatedForge warrants that delivered solutions will perform substantially in accordance with the agreed specifications for 60 days from delivery acceptance.

During this period, AutomatedForge will, at no additional cost:

  • Fix bugs in the delivered code or configuration
  • Address defects that prevent the solution from working as specified
  • Provide reasonable technical support related to the delivered solution

6.2 What is NOT Covered

The warranty does not cover:

  • Changes to Client's environment, systems, or data after delivery
  • Modifications to delivered code made by Client or third parties
  • Issues caused by third-party services (APIs, platforms) changing their behavior
  • New features or scope changes (these require separate Service Order)
  • Issues arising from Client's failure to maintain prerequisites (subscriptions, hosting, credentials)
  • Performance issues caused by Client-controlled factors (data volume, network, configuration)
  • General consulting or strategy questions (these are billed separately)

6.3 Acceptance

Deliverables are considered accepted:

  • Upon Client's explicit written acceptance, OR
  • After 14 days from delivery if Client has not raised written objections, OR
  • Upon Client's productive use of the deliverable

After acceptance, the 60-day warranty period begins.

6.4 Disclaimer

EXCEPT AS EXPLICITLY STATED IN THIS SECTION, AUTOMATEDFORGE PROVIDES SERVICES "AS IS" WITHOUT ANY WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY LAW.

7. Limitation of Liability

7.1 Liability Cap

To the maximum extent permitted by law, AutomatedForge's total liability for any claim arising from these Terms or services provided is limited to the total fees paid by Client to AutomatedForge during the 12 months preceding the event giving rise to the claim.

7.2 Excluded Damages

AutomatedForge is not liable for:

  • Indirect, incidental, special, consequential, or punitive damages
  • Loss of profits, revenue, business opportunities
  • Loss of data (Client is responsible for backups)
  • Damages caused by third-party services (APIs, platforms)
  • Damages exceeding the cap in 7.1

7.3 Exceptions to Limitation

The limitations in 7.1 and 7.2 do not apply to:

  • Damages caused by AutomatedForge's gross negligence or willful misconduct (under Polish Civil Code)
  • Personal injury or death caused by AutomatedForge
  • Liability that cannot be limited under applicable law

7.4 Client Responsibilities

Client is responsible for:

  • Maintaining backups of their data before AutomatedForge work
  • Providing accurate requirements and feedback
  • Securing necessary access credentials and authorizations
  • Compliance with their own regulatory obligations
  • Testing deliverables before productive use

8. Confidentiality

8.1 Mutual Confidentiality

Both parties agree to keep confidential:

  • Business strategies, financial information, customer lists
  • Technical information, code, processes
  • Any information marked as "Confidential" or reasonably understood as such

8.2 Exclusions

Confidentiality does not apply to information:

  • Publicly available without breach of these Terms
  • Independently developed without use of confidential information
  • Lawfully received from a third party without restriction
  • Required to be disclosed by law (with prior notice if possible)

8.3 Duration

Confidentiality obligations survive termination of services for 3 years.

9. Data Processing (GDPR)

9.1 Data Processor Role

When AutomatedForge processes personal data on behalf of Client during service delivery, AutomatedForge acts as a Data Processor under GDPR Article 28.

9.2 Data Processing Agreement

A separate Data Processing Agreement (DPA) governs this relationship. The DPA is:

  • Available upon request at info@automatedforge.com
  • Required to be signed for any engagement involving personal data processing
  • Incorporates Standard Contractual Clauses (SCCs) where applicable

9.3 Subprocessors

AutomatedForge uses the following types of subprocessors:

  • Cloud infrastructure (Supabase, Netlify)
  • Communication tools (email providers)
  • Other tools specified in the DPA

Updated list at: /subprocessors

9.4 Client's Credentials

Login credentials and API keys provided by Client are:

  • Stored encrypted with industry-standard methods
  • Accessible only to authorized personnel
  • Used solely for agreed services
  • Deleted within 7 days of service termination (or sooner upon request)

10. Term and Termination

10.1 Term

These Terms apply from the date of first engagement (signed Service Order) and continue until terminated.

10.2 Termination by Client

Client may terminate any Service Order:

  • With 14 days written notice for ongoing services (retainers)
  • For material breach by AutomatedForge that remains uncured for 30 days after written notice
  • For convenience, paying for work completed and reasonable costs of winding down

10.3 Termination by AutomatedForge

AutomatedForge may terminate any Service Order:

  • With 14 days written notice for ongoing services
  • Immediately for non-payment exceeding 60 days
  • Immediately for Client's material breach (e.g., illegal use, harassment, fraud)
  • For convenience, providing reasonable transition assistance

10.4 Effect of Termination

Upon termination:

  • Client pays for all work completed up to termination date
  • AutomatedForge delivers work-in-progress and Client materials
  • Both parties return or destroy confidential information
  • Surviving provisions: payment obligations, IP rights, confidentiality, limitation of liability

11. Force Majeure

Neither party is liable for failure to perform due to circumstances beyond reasonable control, including:

  • Natural disasters, pandemics, war
  • Government actions, sanctions
  • Internet outages, third-party service failures (when not preventable)
  • Power outages affecting infrastructure

The affected party will:

  • Notify the other party promptly
  • Make reasonable efforts to mitigate
  • Resume performance as soon as possible

If force majeure extends beyond 60 days, either party may terminate without penalty.

12. Independent Contractor

AutomatedForge is an independent contractor. Nothing in these Terms creates:

  • Employment relationship
  • Partnership or joint venture
  • Agency relationship (except limited authority specifically granted)

AutomatedForge controls its own methods, tools, and schedule.

13. General Provisions

13.1 Governing Law

These Terms are governed by Polish law.

13.2 Jurisdiction

Any disputes shall be resolved by courts competent for the seat of AutomatedForge (Polish courts).

Parties may attempt mediation before court proceedings.

13.3 Language

These Terms are provided in Polish and English. Both language versions are equally authentic. In case of discrepancies between the versions, the Polish version prevails for consumers based in Poland.

13.4 Entire Agreement

These Terms, together with applicable Service Orders and DPA, constitute the entire agreement between the parties regarding services and supersede prior agreements on the subject.

13.5 Modifications

These Terms may be updated by AutomatedForge with 30 days written notice for material changes. Existing Service Orders are governed by Terms in effect at signing, unless both parties agree to apply updated Terms.

13.6 Severability

If any provision is found unenforceable, the remainder remains in effect.

13.7 Assignment

Neither party may assign these Terms without written consent of the other, except:

  • To a successor in merger or asset sale
  • With reasonable notice

13.8 Notices

All notices must be in writing and sent to:

Notices are effective upon receipt confirmation or 3 business days after sending (whichever earlier).

14. Contact

For questions about these Terms:

Email: info@automatedforge.com Address: AutomatedForge Sp. z o.o., ul. Szlak 77/222, 31-153 Kraków, Poland

End of Terms of Service - AutomatedForge Agency Services